COVID-19 FAQ's

Due to the spread of the coronavirus (COVID-19), Auburn University has transitioned from on-campus instruction to remote delivery beginning Monday, March 16, and continuing through April 10. All on-campus events have been cancelled until that date. For more information on this development, click here: https://ocm.auburn.edu/news/coronavirus/


We have compiled answers to your questions related to course materials, technology, and other services at the Auburn University Bookstore during this time.


Is the store open?

The store is currently closed to the public however, we are fulfilling all online orders.

 

What course materials will I need for my remote delivery class?

Your instructor will decide which course materials you need for your remote classes.

 

I left my textbooks in my residence hall. What do I do?

Residence halls are currently closed. For more information, click here: http://auburn.edu/administration/housing/alert.php

 

I do not have access to my course materials. What do I do?

VitalSource, one of our digital course materials services platforms, has teamed up with several leading publishers to launch VitalSource Helps, a program offering access to many e-books absolutely free to those who have lost access to course materials during the transition to remote learning. Visit bookshelf.vitalsource.com and use your auburn.edu email address to log in or create an account. Before you get started, we encourage you to review this student FAQ. (link: https://support.vitalsource.com/hc/en-us/articles/360044467674) Some titles are not available with this program.

 

If your content is unavailable, please check with your instructor. Many are working to enable free course material content through Canvas. If you have any additional questions, email [email protected]. Our team is standing by to help you through this time of transition.

 


My instructor is using course materials that I chose not to purchase at the beginning of the semester. Can I still purchase them?

We have a limited number of Spring 2020 titles left. These can be ordered at aubookstore.com and will be processed and shipped as long as the store is operational. We recommend digital options when available, both for immediate access to content and from a cost-savings perspective.


Do I still need to order my cap and gown?

Auburn University has decided to combine spring and summer commencement ceremonies on Aug. 8-9. If you plan to return to Auburn to participate, and you have already placed your cap and gown order, you don't need to do anything. 

If you plan to participate and have not yet ordered please do so online here.

If you ordered your regalia, but will not be able to attend, you can find information on refunds here.


I left my device with the technology desk for repair. Can I pick it up?

Please call the technology desk at 334-844-1692 to make alternative arrangements.


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