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As part of the Auburn Family we want all of our customers to be completely satisfied with their purchase.  If you are dissatisfied or would like to return or exchange an item please follow the guidelines below.

General guidelines that apply to all returns

*All returns and exchanges must be accompanied by an original receipt in order to receive a refund or credit.

*Refunds /credits will be issued according to the original transaction.  Purchases made with a credit card will be credited to the same card/account or will be given store credit.

*The AU Bookstore will issue store credit for any return it accepts without a receipt.

*The AU Bookstore reserves the right to refuse any return.

*All sales of clearance merchandise are final.


Textbook Returns

Returns are accepted on textbooks, rented books, and course materials within the first 10 class days with a receipt or through the end of the drop & add period if accompanied by a receipt and drop slip.  Textbooks purchased after the 10th class day of a term may be returned for a refund or credit within two business days of the purchase with an original receipt.

  • Books must be returned in the condition they were purchased to receive a full refund or credit.
  • Digital Access Codes are not refundable once opened or accessed.

General Book and Merchandise Returns

A full refund will be given if merchandise is returned within 14 days of purchase. Merchandise must be in original condition with original packaging.

Clothing may be returned for a full refund within 60 days of purchase with a receipt if in new condition. Size exchanges on clearance items are permitted; otherwise all clearance sales are final and non-refundable.

  • Unopened stock computers may be returned within 10 days of purchase.
  • No Returns of custom configurations or special orders of technology devices;   No returns of opened box items.
  • No returns on opened BEATS products.
  • Opened software & DVD’s may not be returned but if defective may be exchanged for the same item.
  • Gift cards, prepaid cards and shipping charges are not refundable.

If you have any questions or concerns regarding our refund and exchange policy, please call the AU Bookstore at 800.880.0392 Monday thru Friday,7:45-4:45.